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Frequently Asked Questions
(FAQs)
How to Join or Screenshare in Google Meet (desktop/mobile)
https://www.youtube.com/watch?v=aFCm1Q2x3vA&pp=ygUdaG93IHRvIGNvbm5lY3QgdG8gZ29vZ2xlIG1lZXQ%3D
https://www.youtube.com/watch?v=hOWGF4Nf2Xw&pp=ygUpaG93IHRvIHNjcmVlbnNoYXJlIHRvIGdvb2dsZSBtZWV0IGRlc2t0b3A%3D
Scheduled Appointments
To Reschedule
Open your email with the meeting link titled "Invitation: YOUR NAME" from CryptoConsultz.
Select the link next to "Reschedule."
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Select your new date and time
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Make sure you select "Update Event" to reschedule
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To Cancel
Click the link next to "Cancel"
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Cancellations must occur no less than 24 hours before your scheduled appointment time.
You will be charged a minimum $50 rescheduling fee per hour of canceled or rescheduled services.
Access the link and follow the directions in your session confirmation email sent by our third-party scheduling provider. You may also request assistance by emailing info@cryptoconsultz.com.(mailto:info@cryptoconsultz.com)
Any rescheduled sessions must be completed before the session expiration date and within the availability listed on our third-party scheduling platform.
CryptoConsultz does not guarantee rescheduling availability, as times depend on service demand and consultant availability. If you cannot find an open appointment prior to your session expiration date, you forfeit the session, and we are not obligated to offer a refund or additional rescheduling opportunities.
You will not receive a refund, nor will you be guaranteed an opportunity to reschedule. If we elect to offer a rescheduling opportunity, you will be charged a drop-in fee of $99.
No-Show Policy
If you do not attend an appointment or cancel before the scheduled appointment time, we consider it a no-show appointment.
No, we are under no obligation to issue refunds for no-show appointments.
We are not obligated to offer rescheduling opportunities for no-shows. If we do offer the opportunity to reschedule, you will be charged a drop-in fee of $99.
Yes, we have the right to suspend or restrict your scheduling privileges and refuse future services in the event of a no-show appointment.
Recurring Payments & Late Fees
Recurring payments become due and payable on the first day of the month following the completion of your first invoice term and continue monthly thereafter.
Past due accounts may be subject to a 10% late payment fee and may be suspended or disabled for non-payment at our sole discretion.
Yes, accounts suspended or disabled for non-payment may be subject to a restoration charge that must be paid before service is restored.
If your account becomes uncollectible and is turned over to an outside collection agency, you agree to pay a "Collection Fee" of not less than $150, plus any additional fees imposed by the collection agency or its legal representation.
Payments & Refunds
No, all fees for consulting services are non-refundable once payment is made. This includes session fees, package fees, seminar fees, webinar fees, monthly fees, upgrade fees, professional services fees, and subscription fees, regardless of usage.
We are under no obligation to provide services until all stated charges have been paid in full and we have verified the validity of your payment.
If you file a chargeback or payment dispute, you will be considered in violation of our agreement and may be subject to collection action. We require that customers not charge back payments for services rendered.
If your account is canceled by CryptoConsultz for violation of our Agreement or Acceptable Use Policy, all payments made become completely non-refundable.
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